At Wakanda Hosting, we strive to provide exceptional service and customer satisfaction. However, we understand that circumstances may arise where you need to cancel your services and request a refund. This Refund Policy outlines the terms and conditions for refunds related to our hosting services.
1. 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all our hosting plans. If you are not satisfied with our services for any reason, you may request a full refund within the first 30 days of your purchase.
- Eligible Services: Shared Hosting, VPS Hosting, Cloud Hosting, WordPress Hosting, and Reseller Hosting are eligible for the 30-day money-back guarantee.
- Ineligible Services: Certain services are not eligible for a refund under the 30-day guarantee, including but not limited to domain registrations, SSL certificates, dedicated hosting services, setup fees, and add-ons purchased separately from hosting plans.
2. Conditions for Refunds
Refunds are subject to the following conditions:
- Refund Requests: To request a refund, you must contact our customer support team within 30 days of your purchase. Refund requests made after the 30-day period are not eligible for the money-back guarantee.
- Account Cancellation: Before a refund can be processed, your account and hosting service must be canceled. You will lose access to your hosting plan and any associated data upon cancellation.
- Non-Refundable Services: The following services are non-refundable, even within the 30-day guarantee period:
- Domain name registrations and renewals;
- SSL certificates;
- Setup or migration fees;
- Dedicated hosting services;
- Any third-party services or add-ons purchased separately from hosting.
- Promotional Pricing: If you received a promotional discount on your hosting plan, your refund will be based on the amount paid, not the full regular price.
3. Refund Process
Refunds will be issued to the original payment method used for the purchase. Depending on your payment provider, the processing time for refunds may vary, typically ranging from 5 to 10 business days.
- Credit/Debit Card: Refunds will be processed back to the card used for the original purchase.
- PayPal: Refunds will be issued back to your PayPal account.
- Bank Transfer: If you paid via bank transfer, the refund will be processed back to the same bank account used for the transaction.
Please note that Wakanda Hosting is not responsible for any fees or charges that may be applied by your bank or payment provider in connection with the refund.
4. Special Circumstances
In certain special circumstances, refunds may be issued outside of the 30-day window or for services normally considered ineligible for a refund. These will be handled on a case-by-case basis at the sole discretion of Wakanda Hosting’s management team.
- Service Outages: If your hosting service is affected by significant and prolonged outages, you may be eligible for a partial refund or account credit. Please contact our customer support team for assistance in these cases.
- Early Termination of Long-Term Plans: If you terminate a multi-year plan (e.g., annual or biennial hosting plans) after the 30-day guarantee period, you may be eligible for a prorated refund, excluding setup fees and non-refundable services.
5. Contact Us
If you have any questions regarding our Refund Policy or need to request a refund, please contact our customer support team:
